Exchange Policy

Exchange Policy

We are happy to offer exchanges or store credit for orders placed in store or online within 15 days of the original purchase date. Items must be unworn and undamaged. No refunds are offered. 

Any items received after 15 days will not be accepted and returned to sender at senders expense.

Store credit is issued as a digital gift card for the amount purchased. 
Shipping costs are non refundable.
Orders may be returned using any method of your choice, at your expense. Using a trackable service is recommended. If you send a return without tracking and it is not received, no exchange/credit will be issued. 
If you return a washed, worn or otherwise used item you will not receive an exchange/credit and the item will be marked return to sender. 

Need to start an exchanged? Please email Hello@shopivyandpine.com with your order numbers + item(s) you wish to exchange or receive store credit. Credit will be applied once the item has been received by ivy & pine.  

Final sale

FINAL sale items include : jewelry, swim, intimates, body products, sale items and Flash Sale items. These items are not returnable or eligible for an exchange or store credit.